FAQ
Delivery
Free Royal Mail 48 Tracked delivery is available on orders over £45.
· Royal Mail 48 Tracked – from £3.99
· Royal Mail 24 Tracked – from £4.99
Orders are processed within 1–2 working days and dispatched Monday to Friday. An email will be sent once your order is ready to ship, followed by delivery updates via text or email from Royal Mail.
Orders
Orders can be updated or cancelled before dispatch by emailing contact@leavesandprickles.co.uk with the order number and details of the change.
Yes. A personalised message can be added in the basket section and will be included in your parcel.
If an order arrives damaged or takes longer than expected, please email contact@leavesandprickles.co.uk with your order number, and the issue will be resolved as soon as possible.
Terrariums and Plants
Lighting: Place in bright, indirect light. A north-facing window is ideal. If natural light is limited, use LED or grow lights for around 8 hours daily.
Temperature: Keep in a mild, stable environment. Avoid cold drafts, direct sunlight, and heat sources.
Watering: Use distilled or rainwater when possible to prevent mineral build-up. A mister helps ensure even watering and prevents overwatering. Tap water is fine if needed.
Pruning: Trim overgrown plants above the last node. Cuttings can be replanted to encourage growth.
Yes. For the Upgraded Kit, unpack the plants upon arrival and care for them separately until the terrarium is assembled.
Essential Kit: Glassware and pre-measured substrate. Perfect for those who already have plants, moss, or decorations.
Upgraded Kit: Includes everything from the Essential Kit plus plants, a cork tamper, and a plant mister.
Both kits come with care notes and assembly instructions.
All plant orders include care cards. For additional help, advice is available by email to keep your plants healthy and happy.
Terrarium Candles
Each candle is made with clean-burning, natural soy wax and premium, cruelty-free fragrance oils.
Candles made with natural soy wax and cruelty-free fragrances produce less soot and contain no harmful toxins or chemicals, making them a safer choice for pets.
A fragrance-free option is also available for sensitive noses or allergy concerns.
Absolutely! Each terrarium candle jar can be transformed into something new, perfect for repotting small plants, storing trinkets, or creating a mini decorative display.
Returns
leaves and prickles offers a 30-day return and refund policy. Requests can be made within 30 days of receiving your item.
Yes. Sale items can also be returned or refunded within 30 days of receipt.
Other
Not currently. Leaves and Prickles is a small, home-based business. However, local customers can visit upcoming markets and pop-ups in the area.
Have a Question?
Please reach out by using the form below or email contact@leavesandprickles.co.uk.
If your inquiry is about an existing order, kindly include your order number to ensure a prompt and accurate response.
Monika